TERMS AND CONDITIONS
dplay.casino (the "Website") is a site operated and owned by DPLAY. All games offered on the website are provided and regulated by DPLAY.
To place bets, you must open an account with DPLAY. By using and / or visiting any part, page or section of the website, and / or opening an account with DPLAY, you agree to be bound by these Terms and Conditions and are deemed to have accepted and understood all the Terms and Conditions.
1.1. These Terms and Conditions may be presented in multiple languages other than English for reference only. In case of differences or conflicts between the English version of the Terms and Conditions (accessible from the website's home page) and a version in any other language, the English version will prevail.
2.2. We may make changes to these Terms and Conditions from time to time. We may take appropriate steps to bring your attention to such changes (such as posting a notice of such change prominently on the Website, along with the modified terms and conditions), but it will be your responsibility each time you use the Website to check for updates and / or modifications.
SUSPEND OR REMOVE FROM THE WEBSITE
3.1 The website is available free of charge.
3.2 We do not guarantee that the website, or any content on it, will always be available or uninterrupted. We may suspend or withdraw or restrict the availability of all or part of the website for commercial and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
BY ACCEPTING THESE TERMS AND CONDITIONS, YOU DECLARE AND GUARANTEE THAT
4.1. You are over (a) 18 or (b) any other legal age or age of majority as determined by applicable laws, whichever age is greater.
4.2. You have full capacity to enter into a legally binding agreement with us and are not restricted by any form of limited legal capacity.
4.3. You understand that by using our services you may lose your funds on casino games and agree that you are fully responsible for such loss.
4.5. You are permitted in the jurisdiction in which you are located to use online casino services.
4.6. You are not depositing cryptocurrencies that originate from criminal and / or other illegal and / or unauthorized activities, and / or you intend to use your account in connection with such activities and that you must not use and / or allow other people to use the services provided by us and your account for any criminal and / or otherwise illegal activity, including but not limited to money laundering, in accordance with any law applicable to you or us.
4.7. You will not use any method to interfere or attempt to interfere with the correct normal operation of our services.
4.8 You are not an officer, director, employee, consultant, affiliate or agent of DPLAY nor do you work for any company related to DPLAY, nor a relative or spouse of any of the above.
4.9. You are not diagnosed or classified as compulsive or problem gamer, nor are you considered one.
5.1.1 Before you can start playing on the website, we will ask you to register with us first.
5.1.2. We do not accept registration of persons residing in jurisdictions that prohibit you from participating in online sports betting, gambling, games and / or skill games.
5.1.3. You agree that, at all times, when you use the website, including requests for withdrawal or transfer of funds, you are not physically located in any of the following countries:
United States of America and its territories
5.1.5 You agree to provide us with complete and accurate registration information. You agree to inform us immediately, in writing, of any changes to such information.
5.1.6. You authorize us to use any means we deem necessary to verify your identity and solvency with any third-party information provider.
5.1.7. Registration will be done through secure server encryption.
5.1.8. You will inform us as soon as you become aware of any errors regarding your account or any calculation regarding any bets you have made. We reserve the right to declare void and void bets that are the subject of such error.
5.1. 9.1. We reserve the right to suspend the accounts of players who have been inactive for more than 12 months. If your account has been suspended, please contact [email protected] for instructions on how to reactivate your account.
5.1. 9.2. Only one account per customer / IP / home is allowed. If you successfully try and / or open more than one account, all of your accounts can be blocked, suspended or closed and any Cryptocurrency credited to your frozen account.
6.2.1 If you register with us through the website, at the end of the registration, we may confirm by email to the email address that you have provided that your account is open.
6.2.2 When registering through the website, you will be asked to choose a password to use on the website.
6.2.3 You agree to maintain the confidentiality of your password and be responsible for the misuse of your password. You should not reveal your account or password details to any third party. We will not reimburse the losses suffered due to a third party using your account and, in addition, you will have the full responsibility of any third party that uses your account data and will exempt us from any damage that may arise.
6.2.4 You agree to inform us immediately by email if you know or believe that your account information is being misused by a third party so that we can suspend your account.
6.2.6. We have the right to disable any user identification code or password, whether you have chosen or assigned it to us, at any time, if in our reasonable opinion you have not complied with any of the provisions of these Terms and Conditions.
7.3.1. We accept FUN Tokens only for now (FUN).
7.3.2. The details you will need to make your deposits are available on the website on the My Account and Deposit pages.
7.3.3. If your account is overdrawn due to a duplicate payment error, for example, if a withdrawal request is processed twice for any reason, you agree to fully refund DPLAY for such overdrawn amounts.
CUSTOMER ACCOUNT MANAGEMENT
7. 4.1. Any amounts credited in error as earnings for your account remain the property of DPLAY and will automatically be transferred from your account when the error is detected. Any earnings erroneously credited to your account but withdrawn by you will constitute a debt that you owe to DPLAY in the amount of such earnings erroneously attributed.
7. 4.2. It is possible to deposit or withdraw only Cryptocurrencies from your account. We do not accept any other form of consideration.
7. 4.3 The payment of any tax, fee, charge that may be applied to your earnings under the applicable laws will be your sole responsibility.
8.1. DPLAY reserves the right to cancel any bonus program or bonus (including, but not limited to, deposit bonuses, reload bonuses, and loyalty program) with immediate effect if we believe the bonus has been misconfigured or being abused, and if said bonus has been paid, we reserve the right to reject any withdrawal request and deduct said amount from your account.
8.2. For any bet that includes both account balance funds and bonus balance funds, any winnings (including the original bet) will be credited to the bonus balance account.
8.3 It is not allowed to withdraw funds while there is an active deposit bonus.
GENERAL BETTING RULES
The following rules (section 9) only apply to sport betting:
9.1. A bet can only be made by a registered account holder.
9.2. A bet can only be made online.
9.3. You can only place a bet if you have enough funds in your account with DPLAY.
9.4. DPLAY reserves the right to adjust the payment of a credited bet to a DPLAY account if DPLAY determines in its sole discretion that such payment has been credited due to error.
9.5 A bet, which has been placed and accepted, cannot be modified, withdrawn or canceled by you.
9.6 The list of all bets, their status and details are available on the website.
9.7. When you place a bet, you acknowledge that you have read and fully understand all of these Terms and Conditions and the Sports Betting Rules regarding the bet as stated on the website.
9.8. DPLAY manages your account, calculates available funds, pending funds, betting funds, as well as the amount of winnings. Unless proven otherwise, these amounts are considered final and are considered accurate.
9.9. You are fully responsible for the bets placed.
9.1.0. The winnings will be credited to your account after the final result is confirmed by the official government authority of said sport or competition. However, DPLAY reserves the right to set aside any profit in the event of an investigation resulting from any suspected criminal activity that may have affected the outcome. If an irregularity is confirmed, DPLAY reserves the right to void any related bets.
9.1.1. If DPLAY realizes that you have placed a number of bets on different accounts that you have opened irregularly, all bets will be void at DPLAY's unlimited discretion. DPLAY reserves the right to take additional steps as it deems necessary.
9.1.2. You hereby confirm that you are not a party to a gambling syndicate in which multiple parties participate in placing bets to evade the Sportsbook or Casino Rules, these Terms and Conditions or any other DPLAY rule.
9.1.3. Unless otherwise stated, all bets on DPLAY are settled according to the full-time result of a match declared by the official governing body of that sport or activity.
9.1.4. If a match does not start on the scheduled start date or begins but is then postponed and / or abandoned and is not completed (resumed) at the end of the next calendar date, all bets will be void, except bets placed on markets that they have been unconditionally determined, which will be maintained. Some markets have different rules and are listed under each sport / market on the website.
9.1.5. DPLAY reserves the right to declare a bet void, in whole or in part, if it is obvious that:
188.8.131.52 Bets have been offered, placed and / or accepted due to error;
184.108.40.206 Influence bets have occurred, in which you have influenced the outcome of the match in some way;
220.127.116.11 The result has been directly or indirectly affected by criminal actions.
9.1.6. All published results will be final after 72 hours and queries will not be answered after that time period. Within 72 hours after publication of the results. The company will only reset / correct the results due to human error, system error or errors made by the reference result source.
9.1.7. DPLAY reserves the right to adopt special rules, applicable for particular matches or events that may be inconsistent with the Sportsbook or Casino Rules. Such special rules may be published together with published fees for particular matches and / or events.
9.1.8. If you are dissatisfied with any matter related to a bet with DPLAY, please notify DPLAY within 30 days of the transaction. Notification made after said 30-day period will not be considered. Such notification will be made in writing. In the unlikely event of a discrepancy between the result that appears on your device and the results in the transaction logs in our system, you agree that the results in the transaction logs of our system certified by a DPLAY official will be final, conclusive and binding.
CANCELLATIONS, SUSPENSIONS AND CLOSING
10.1. Without restricting our ability to rely on other remedies that may be available to us, we may suspend and / or cancel your account or cancel any pending bet at our absolute discretion if: (i) we suspect that you are engaging in illegal or fraudulent activity while using our website; (ii) we suspect that you are breaching any term of these Terms and Conditions; or (iii) we suspect that you are acting in a way that is detrimental to the conduct of our business.
10.2. Regardless of whether we suspend and / or cancel an account and notwithstanding any other provision in these Terms and Conditions, we may decide to cancel and void any pending bets at our absolute discretion when (i) there is a technological failure, or (ii) you or another Client you have bet with has breached any of these Terms and Conditions.
10.3. DPLAY reserves the right to close your account and refund your account balance without further explanation. Subject to any provision of these Terms and Conditions to the contrary, pending bets will normally be accepted. In addition, we reserve the right to suspend all or part of the service for any reason at our sole discretion and, in such event, we can, but are not required to notify you, however we will endeavor to provide you with such service. notice as deemed practicable.
11.1. Under no circumstances will DPLAY be liable for any damage caused by incorrect, delayed or abusive data transfer over the Internet. DPLAY is allowed to initiate any technologically reasonable action to protect customer information but will not be responsible and will not be held responsible if third parties gain control of any process or user information despite such action. No damages can be claimed against DPLAY, in such circumstances.
11.2. Please note that we only provide the website for home and private use. You agree not to use the website for commercial or commercial purposes, and we have no liability to you for any loss of earnings, loss of business, interruption of business, or loss of business opportunities.
ROBOTS AND OTHER ARTIFICIAL INTELLIGENCE SYSTEMS
12.1. You may not use any automated software and / or computer system in direct or indirect conjunction with the services provided by DPLAY, including performing actions such as sending information from your computer to another computer with installed and active software and / or systems designed to provide you with an unfair advantage.
12.2. If you violate, or we reasonably suspect that you are violating, the provisions of clauses 12.1, we may, in our absolute discretion, void all your bets and permanently block your account.
13.1. Any failure or delay in the performance of DPLAY with respect to its service obligations will not be considered a breach of its obligations to you as a customer if DPLAY considers that such failure or delay is caused by force majeure, which will include, but not be limited to floods, fires, earthquakes or any other element of nature, acts of war, riots or terrorist attacks, power failures of public services, blockades and strikes, delays or interruptions of Internet and telecommunications networks caused by human factors or the nature, or any other event beyond the reasonable control of DPLAY.
13.2. DPLAY will not accept any responsibility for the consequences derived from such force majeure events.
14.1. All content presented on the website, including but not limited to text, logos, graphics, images, button icons, and software, is owned or licensed by DPLAY. Those works are protected by copyright laws and treaties worldwide. All rights reserved. You may not copy, print and / or download any part of the material published on the website unless DPLAY expressly allows it in writing.
14.2. All trademarks filed on the DPLAY website, including but not limited to trade names and other symbols, are protected by international trademark laws. It is strictly prohibited to use them in any way without the prior written consent of DPLAY.
14.3. If you print, copy or download any part of the website in breach of these Terms and Conditions, your right to use the website will cease immediately and, in our discretion, you must return or destroy any copies of the materials you have made.
WE ARE NOT RESPONSIBLE FOR VIRUSES AND SHOULD NOT PRESENT THEM
15.1. We do not guarantee that the website is secure or free from errors or viruses.
15.2. You are responsible for configuring your information technology, software and platform to access the website. You must use your own virus protection software.
15.3. You must not misuse the website by knowingly introducing viruses, Trojans, worms, logic bombs, or other malicious or technologically harmful material. You should not attempt to gain unauthorized access to the website, the server on which our site is stored, or any server, computer, or database connected to the website. You should not attack our site through a denial of service attack or a distributed denial of service attack. By failing to comply with this provision, you can commit a criminal offence. We will report any such breach to the appropriate law enforcement authorities and will cooperate with those authorities by disclosing your identity. In the event of such breach, your right to use the website will cease immediately.
16.1. If you have a complaint about the website, you should initially contact Customer Services via chat or email.
16.2. An advisor will record your call / message, investigate your inquiry and respond to it. If your concern is not resolved at this stage, you can escalate the complaint or dispute by submitting the matter in writing to the Customer Service Manager at: [email protected]
16.3. Once escalated to the Head of Customer Service, their response and decision will be the final stage of the internal process.
16.4. During the internal process all communications can be recorded. If the content of these communications is disputed, we will consult these records and may be key to the final decision.
16.5. Our goal is to provide you with a substantive response to your complaint as soon as possible and to try to resolve your complaint within eight weeks from the date we receive the complaint. Depending on the complexity of the complaint, our investigation may take more than eight weeks to resolve. We will ensure that we write to you within eight weeks from the date we receive your claim or dispute, either with a final answer or a position update, explaining why we are not in a position to provide a final answer, and when we hope to be able to do it.
16.6. The response from the Head of Customer Service represents the final stage of the internal procedure for claims and disputes. In the event of a dispute (but not a complaint), you will be notified that if you are still not satisfied with that decision, you have the right to refer your dispute to our Alternative Dispute Resolution.